ST999 Privacy Policy

1 Introduction

This Privacy Policy explains how ST999 — accessible at st999.onl and through the ST999 mobile application — collects, processes, stores and protects the personal information of its users. It applies to every person who visits the platform, registers an account, places a bet, plays a game or contacts our support team.

When you create an ST999 account, you confirm that you have read and understood this policy and that you consent to the data practices described here. If you do not agree, you should not register or use the platform.

This policy should be read alongside our Terms and Conditions, which form the broader agreement between you and ST999. Where this policy refers to data rights or obligations, the Terms and Conditions provide the wider context for your use of the platform.

2 What We Collect

ST999 collects personal data in the following categories depending on how you interact with the platform:

We collect only what is necessary. We do not ask for data we do not need to run your account or comply with our obligations.

3 How We Use Your Data

Every piece of data ST999 collects has a defined purpose. We do not process your information beyond what is needed for the following uses:

• Account Management: Creating and maintaining your ST999 account, verifying your identity and processing login sessions.
• Transaction Processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform Delivery: Running sports betting markets for cricket, PSL, T20, football and esports, as well as Live Casino, Slots and Bingo games.
• Customer Support: Responding to your queries, complaints and account issues through live chat and email.
• Security and Fraud Prevention: Detecting and preventing unauthorised access, duplicate accounts, payment fraud and bonus abuse.
• Responsible Gaming: Monitoring account activity to identify patterns associated with problem gambling and enforcing self-exclusion requests.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify technical issues and improve the user experience.
• Marketing Communications: Sending you promotions, bonus offers and platform updates — only where you have opted in to receive such messages. You can opt out at any time through your account settings.

4 Sharing Your Data

ST999 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. We may share your information only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction data necessary to process your PKR deposits and withdrawals. They do not receive your betting history or game activity.
• Game Providers: Third-party game studios that power our Live Casino, Slots and Bingo titles receive a session token to authenticate your gameplay. They do not receive your full identity data or financial details.
• Identity Verification Services: If you are required to complete KYC verification, your identity documents may be processed by a third-party verification provider. This provider operates under strict confidentiality obligations.
• Fraud and Security Partners: Anonymised technical signals such as IP addresses and device fingerprints may be shared with fraud prevention services to protect the platform and its users.
• Legal Obligations: We may disclose your data if required to do so by a valid legal process, court order or to protect the rights and safety of ST999, its staff or other users.

All third parties who process data on ST999's behalf are contractually required to handle that data securely and to use it only for the stated purpose.

5 Payments and KYC Verification

When you deposit or withdraw funds in PKR, ST999 records the transaction reference, amount, payment method and timestamp. This information is retained as part of your account's financial history and is necessary for dispute resolution and audit purposes.

For withdrawals above certain thresholds, or when our security systems flag an account for review, ST999 may request Know Your Customer (KYC) documents. These typically include:

• A copy of your CNIC (Computerised National Identity Card) or valid government-issued identification.
• Proof of ownership of the payment method used — for example, a screenshot of your JazzCash or Easypaisa account showing the registered mobile number.
• In some cases, a selfie or liveness check to confirm you are the person named on the identity document.

6 Cookies and Tracking

ST999 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with it. Here is what we use and why:

ST999 does not use cookies to serve third-party advertising or to track your activity on other websites. Our tracking is limited to what happens on the ST999 platform itself.

Most browsers allow you to view, manage and delete cookies through their settings menu. Disabling essential cookies will affect your ability to stay logged in and use the platform normally.

7 Data Retention

ST999 retains personal data only for as long as it is needed for the purpose for which it was collected. Our general retention periods are as follows:

• Active Account Data: Retained for the full duration of your account being active on the platform.
• Transaction Records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years following the date of each transaction, in line with standard financial record-keeping practice.
• KYC Documents: Retained for the duration of your account and for a defined period after account closure. Once the retention period expires, documents are securely deleted.
• Support Correspondence: Chat and email records are retained for up to two years to support dispute resolution and service improvement.
• Closed Accounts: When an account is closed, most personal data is anonymised within 90 days. Certain records required for audit or legal purposes are retained for the periods stated above.

8 Security Measures

ST999 takes the security of your personal data seriously. We apply multiple layers of protection to prevent unauthorised access, loss or misuse:

• Encryption in Transit: All data transmitted between your device and the ST999 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when visiting st999.onl.
• Encryption at Rest: Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access Controls: Internal access to personal data is restricted to authorised staff on a need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: ST999 supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling this feature in your account security settings.
• Penetration Testing: Our platform undergoes regular security assessments to identify and fix vulnerabilities before they can be exploited.

Despite these measures, no internet-based system can be guaranteed to be completely secure. If you become aware of any security issue affecting your ST999 account, contact our support team immediately.

9 Your Rights

As an ST999 user, you have the following rights over your personal data. To exercise any of them, contact our support team — details are in Section 12.

We aim to respond to all data rights requests within 30 days of receiving them. In complex cases we may require up to 60 days, and will notify you if this is the case.

10 Minors

ST999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account on ST999, please contact our support team immediately. We will close the account, return any deposited funds and delete the associated personal data without delay.

11 Policy Updates

ST999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used or your rights as a user, we will notify registered players via in-app notification or by email where contact details are on record. Your continued use of ST999 after any updated policy is posted constitutes acceptance of the revised terms.

We encourage you to review this page periodically. If you have concerns about any change, you are welcome to contact our support team before continuing to use the platform.

12 Contact Us

For any questions about this Privacy Policy, to exercise your data rights or to raise a concern about how your personal information has been handled, please reach out to the ST999 support team. We are available around the clock.

You can also find answers to common account and data questions on our FAQ page.